Return policy / complaints

Complaints about obvious defects can only be dealt with and acknowledged in the original packaging if the article complained of is submitted or submitted.

The right of return, unless otherwise determined, does not apply to distance contracts for the delivery of goods which, due to their nature, are not suitable for return or can spoil quickly or whose expiry date would be exceeded.

You can return goods that are not easily perishable without giving reasons within 14 days by returning the goods. The time limit begins after receipt of this instruction in text form (e.g. as a letter, fax, e-mail), but not before receipt of the goods at the recipient. In order to meet the time limit, it is sufficient to send the goods in good time. In any case, the return will be made at our expense and risk. The return must be made to:

Nobis Printen e.K.
Charlottenburger Allee 30
52068 Aachen

Phone: 02 41/9 68 00 0
Fax: 02 41/9 68 00 88
Email: info@nobis-printen.de

In the event of an effective return, the services received by both parties must be returned and any benefits drawn must be issued. In the event of a deterioration of the item and for uses (e.g. benefits of use) that cannot or cannot be issued in part or only in a deteriorated condition, you must compensate us for the value. For the deterioration of the item and for the benefits drawn, you only have to pay compensation to the extent that the uses or the deterioration are due to a handling of the item that goes beyond the examination of the properties and the functioning. “Testing the properties and functionality” means testing and trying out the respective goods, as is possible and customary in the store, for example. Obligations to reimburse payments must be fulfilled within 30 days. The deadline begins for you with the sending of the goods, for us with the receipt.

We would also like to draw your attention to the following dispute resolution platform. The platform can be found at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home.show